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Order Policy

At EcstaCBeauty, your contentment is our uppermost priority! We work diligently to please you with our products & services and make you feel special.

Disclaimer: EcstaCBeauty is a customer service-oriented beauty brand & to serve you the best we have a team of extremely well-trained professionals working as our EcstaCBeauty Advisors, who are available Mon-Sat 11am – 8pm; to serve you with free of cost; pre-purchase consultation service analyzing your skin & hair to recommend you the most suitable EcstaCBeauty products as per your requirements. We always recommend to take the suggested products for maximum benefits. Each product has exclusive roles to play to show you the desired results altogether. It is absolutely mandatory to follow and adapt the suggested lifestyle changes and hygiene routine along with EcstaCBeauty products usage. Kindly ensure that you are using the products religiously and as per the instructions guided by your EcstaCBeauty Advisor. Discontinued usage or irregular usage cannot help obtain maximum results.

Transit Loss: Transit Loss will be provided only in case of severe transit damage resulting in complete breakage of the container or loss of the entire product. Negligible transit spillage or leakage of product can happen during transit for which no replacements will be provided. In case of severe transit loss, the issue must be reported to our customer consultants on the day of delivery. Opening video is mandatory for claiming transit loss. For severe transit loss and valid claims, customers will not have to bear any charges. Fresh new product will be delivered within 7-10 working days, we offer no money refund for transit loss.


One Time 5 Days Replacement Policy

In case any product that you have purchased from EcstaCBeauty does not suit you, you can surely replace the products from us. Although, we do not offer any money refund yet our hassle-free replacement policy is absolutely customer centric. Kindly note the below mentioned terms & conditions:

1)You need to raise a request to our customer service department for the replacement within the first 5 days of the product delivery.

2)You need to present your tracking id for replacement claim.

3)You need to ship us back the product at our ware house that you would like to exchange at your own cost. EcstaCBeauty will not bear the shipping charges and it will not provide any pick-up facility.

4)Once we receive the products our team will check if your products/claims are fit for replacement and abide by all our replacement protocols then only we will process your replacement.

5) We will deliver you the replaced products within 14 business days and EcstaCBeauty will not charge any fee for the delivery of the same.

6) We do not offer any money refund. We only offer product replacement of the same value that you want to replace, deducting the GST.

7) GST will not be included in your replacement claim value. 18 % GST value will be deducted from your replacement amount.

8)In case, of any additional payment regarding to your replacement claim, you can pay us through online wallet and bank transactions. However, in case of cod payment, the additional cash on delivery charges will have to paid by you as the customer.

9)For further clarifications feel free to contact our customer service dept.


Order Cancellation Policy

Orders once placed through cannot be cancelled and no refunds will be made once an order has been successfully placed through

Out Of Stock Policy

We try our level best to work according to your convenience and in case we are unable to deliver you the ordered products within the stipulated time, we will contact you within 2 business day to discuss how you would like the order to be handled. If a product is out of stock, you may contact our customer service department, they will guide you to place the best alternative as per your skin/hair type.